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  Shipping And Handling

Please note that we can only ship to MAINLAND UK addresses.

We aim to despatch your order within 3 to 5 working days. However at peak times or when stock is limited delays may occur. Please allow 7 to 14 days for delivery at such times. You will be advised by phone or e-mail of any expected shipment delays shortly after your order is placed.

If your order is urgent, next day delivery is available on some items for a small extra charge (see below). Please phone us if you require this service.

Small parcels will be sent by Royal Mail. Larger parcels will be sent by Parcelforce. All parcels need to be signed for to guarantee safe delivery. If there is no-one to sign for your parcel, it will be returned to the relevant depot for you to collect or to arrange an alternative delivery date. Please consider specifying an alternative delivery address if you or someone else will not be available to sign for parcels at your home address.

We cannot be held responsible for any items not collected from the relevant depots and we reserve the right to make additional charge should we have to arrange re-delivery.

Shipping charges are as follows:

Small packages - £2.95
Small parcels - £5.95
Larger items such as safes will have individual postage charges.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You may return goods to us at your expense within 7 days of receiving them. Please contact us for a Returns Authorisation Number before sending them. All goods must be returned unused and in original packaging clean and dry (Health and Safety Act 1974).

Wrongly ordered items will be exchanged (a delivery charge will be made) or refunded minus the original delivery charge. Customers are strongly advised to use recorded delivery for returns as we cannot accept liability for goods lost in transit.

Faulty items must be returned clean and dry (Health and Safety Act 1974). A refund or exchange will only be issued after inspection of goods (and return for inspection by manufacturer if necessary). Please allow up to 14 days for this to take place. Your statutory rights are not affected.

© Jocks Locks 2007 l 4 Queen Square, Haverhill CB9 9EG l terms and conditions l website by nextnorth